Advance tickets for all events are available from the Worcester Live Box Office, situated at Huntingdon Hall in Crowngate Shopping Centre from 10am - 5pm, Monday to Saturday and 10am – 4pm on the three Sunday's during the Worcester Festival.
The Box Office at the Swan Theatre is only open 45 minutes before each performance and tickets can only be purchased for that event.
Tickets may be available on the door of the relevant venue immediately before the start of each event.
BY TELEPHONE: On 01905 611427. Monday to Saturday 10am – 5pm. Tickets can be booked or held on reservation for up to 4 working days but must be paid for, in full, 4 days prior to the performance. Worcester Live reserves the right to release tickets for sale that are not paid for within these time limits. Please note that all transactions other than those in person will be subject to a £2.50 booking fee and tickets will be automatically posted out unless the event falls within a week of the booking. In this case tickets will be help in the Box Office for collection but still incur a booking fee.
IN PERSON: The Worcester Live Box Office is situated at Huntingdon Hall in Crowngate Shopping Centre and is open 10am – 5pm Monday to Saturday. There is a Box Office at the Swan Theatre but please note this is only open 45 minutes before an event and tickets can only be purchased for that evening’s performance.
ONLINE: Tickets for most shows can be purchased online via the links on the events’ pages. Tickets purchased online can either be posted out or collected from the Box Office. Please note that there will be an additional charge for postage when booking online.
POST: Write to Worcester Live Box Office, Huntingdon Hall, Crowngate, Worcester WR1 3LD. When booking by post please phone the Box Office first to confirm availability and price of tickets including booking fee. Tickets will be posted out automatically unless the event date falls within one week of the booking when they will be kept at the Box Office for collection.
BOOKING FEE: Please note that for all transactions for tickets over £5, other than those in person, a £2.50 booking fee will be charged. Tickets will be automatically posted out unless the event falls within a week when they will be kept at the Box Office for collection
PAYMENT: We accept all major credit and debit cards. Payment can also be made by cheque, payable to 'Worcester Live Charitable Trust'.
TICKET EXCHANGE AND REFUNDS: It is not possible to give refunds on ticket sales. Ticket exchanges are at the discretion of the Management. There is an administration charge of £1 per ticket exchanged.
CONCESSIONS: Where available, discounts apply to retired over 60s, students, children under 16 and the unwaged. Eligibility for concessions should be advised at time of booking and proof may be required.
ACCESS FOR PEOPLE WITH DISABILITIES: There are a limited number of wheelchair spaces available at both Huntingdon Hall and the Swan Theatre. Should you need the service of a companion, their ticket is complimentary. Front of House facilities at both venues are fully accessible for wheelchairs. Huntingdon Hall has an induction loop system that works in conjunction with hearing aids switched to the position 'T'. The Swan Theatre has an infrared hearing assistance system that works either with a hearing aid or without. Separate receiving equipment is available free of charge from the Front of House staff. Please advise the Box Office or Front of House staff if you require any particular assistance and we will do all we can to help. We welcome guide dogs and assistance dogs. Please advise the Box Office at the time of booking, so that suitable arrangements can be made to accommodate your dog without causing oobstructiuon in the auditorium. Please note that unfortunately not all venues on the Histroic Ghost Walk are accessible for wheelchair users. For more information enquire at the Box Office at the time of booking.
GROUP BOOKINGS: With every 10 tickets purchased the 11th is free. Where there is a mixture of full price and concessionary tickets in a party, the free tickets will be allocated to the cheapest ticket purchased. This discount may not be available for private hirer event.
VESTA TILLEY STUDIO ADMISSION: Due to the nature of the space, it will not be possible to admit audience members once a performance has started. Similarly, audience members leaving the Studio during a performance will not be re-admitted (except after an interval).
The Swan Theatre
WR1 3ED (view in Google Maps)
Rows A to C are on the flat
Tiered seating start from row D
Extra wide seats are available in D2, D21, F4, F23, O8, O18
Wheelchair spaces are available in A1, A2, A10, A11, B1, B2, B15 and B16.
Please make it clear to the Box Office when booking a wheelchair space whether the individual will be remaining in the wheelchair or would prefer to transfer to a seat, and if the chair is a and extra large specially adapted chair which may restrict the view of anyone sitting behind.
Unfortunately there is currently no disabled access to the Vesta Tilley Studio at the Swan Theatre. It is located on the first floor of the building, and access is via steep steps.
Rows A - H are chairs on the flat
Rows J backwards are in Pews
The pillars are indicated on the plan
There are partitions in the seating on rows K – P between seats 9 and 10
There are a limited number of box pews available, which are marked on the plan.
Disabled seating available in:
B10 and B11
D10 and D11
J10 and J11
If there is more than one wheelchair in your party we cannot accommodate wheelchairs next to each other as the seat next to the Wheelchair is allocated for a helper
Please make it clear to the Box Office when booking a wheelchair space whether the individual will be remaining in the wheelchair or would prefer to transfer to a seat.
Selected tickets for most events are available to buy online, via the links or through www.ticketweb.co.uk. If you'd like to choose a particular seat,
contact our Box Office directly. Please note additional booking and postage charges may apply.